Frequently Asked Questions
Where are you based and can I see your work in person?
My studio is in a rural lane outside Hinton and between the coastal towns of Lymington and Christchurch on the Hampshire, Dorset border. We are close to the edge of The New Forest – so a beautiful part of the world if you are looking to visit. You can book a private appointment to view works in my studio – to do so please email me directly.
How long does it take for me to receive my artwork?
Because each piece of art is unique, this will depend on whether you have purchased a finished original, a print, a hand-made item or commissioned order. Each painting is carefully packaged and requires time for drying, varnishing, and in some cases framing. Please allow up to 2–3 weeks for domestic orders and 3-4 weeks for international orders to arrive. In cases where a painting is already dry, and a print is in stock, it will be shipped within 2–3 days.
Mainland UK shipping is by Royal Mail Next Day Special Delivery for smaller items and UPS 3 – 5 working day service for larger paintings. On very large and bespoke orders, I may use a specialist service. I will contact you to let you know the exact details.
Do you ship overseas?
Yes, I do. I ship worldwide including United States, Canada, and Europe, etc. Please allow up to 2-4 weeks for international orders to arrive depending on your country. Orders are shipped via UPS and in some very bespoke cases a specialist art courier.
You will see some International Shipping locations and prices at my website's checkout. However, you are encouraged to get in touch with precise calculations – especially on larger, original items or countries not listed. You can read more about my Complimentary Service here.
How are shipping costs determined?
Shipping costs are based on the price, dimensions, and weight of the artwork(s) purchased, as well as the shipping destination. Shipping costs include packaging and handling and insurance (unless specified). Please note, if you are outside the European Union, then customs or import duties can be levied once the package reaches your destination country. Please contact me directly, and I will do my best to give you an estimate for this, but please understand this is not always within my control to predict.
How will my large artwork be shipped to me?
Large items under £1000.00 will be shipped via Royal Mail or Parcelforce and I occasionally use other on a premium signed for courier services. You will always receive a tracking number and notification of your shipping For purchases over £1000.00, I will often use a specialist art courier.
Do you do commissions?
Yes. All the photographs you see on my site are the inspiration for what can be achieved. If you are looking to commission a piece, there really are no limitations, and I will help you every step of the way when creating a painting that is bespoke for you. You can read more about my Complimentary Service here or contact directly me for enquiries.
What if I am not sure. Is there a way to view a painting or see what it would look like in my home or interior?
You are more than welcome to book a private appointment to view a painting. If I am working on a commission for you, you will also get updates via email.
I also offer video appointments where I can remotely show you a painting or discuss a project. However, due to the rural location of my studio, my internet connection can sometimes be unstable and not always to the quality I would like.
In some instances, I may be able to give you an idea of what your painting will look like in your room on a photograph. This will not work in all cases but I suggest emailing a photo of your blank wall, and I will place a digital version of the painting on the photograph for you. If you do this, please be sure to take the picture in good light to get the best quality image in return.
What type of materials do you use and how do you finish your paintings?
Most of my work is created using oil, watercolour, charcoal or graphite. I occasionally gouache and other mixed media – including Farrow and Ball paint. My oil studies are painted on primed mounting boards, or MDF sealed with undercoat and Gesso and varnished with a Satin or Matt Archive Quality Varnish.
Watercolours can be on board or watercolour paper and are intended to be framed behind glass for protection and preservation.
Do you work with interior designers?
Yes, I believe a painting or drawing can truly unite an interior scheme. I can create custom paintings to any size to enhance you or your client's interior vision. For a consultation, please contact me here.
What type of prints do you offer?
I offer very Limited Edition Giclée prints on watercolour or satin archival paper. Editions are limited to quantities of 50 unless stated and sometimes only 2-4 prints. I believe in keeping my work exclusive. The Summer Floral watercolour prints are of the highest quality, and if they are mounted, I will hand tear the edges to give them a deckled-edge.
What is your Return Policy?
I want you to be 100% confident and love the art you've chosen. If you wish to return your piece due to breakage during shipping or a fault, please contact me within 14 days, and I will arrange a refund and return carriage.
How can I contact you?
You can contact me directly via email or the contact form here. Please be aware that I am often painting in the studio, so I check my emails only three times a day and Instagram and Facebook messages only once a day. The studio hours are 10 - 5 pm Weekdays, UK time. If you need me urgently, please call the studio landline on +44 (0)1425 276000.